Print the label, stick to your package and take to your nearest Post Office - this will then be sent back to us using the FreePost code at no charge to yourself!
Our FreePost label is a simple way to return your shoes to us.
If you are a hospital or business we may have already emailed you a returns form to put into the package and a FreePost label - if not please download our FreePost label below and follow the instructions below.
1. Package your order up, including any paperwork it arrived with or paperwork you have been sent by our service team - this will help our team to process your return quicker when we receive it back.
2. Print out the FreePost label and stick it to the parcel. If you don't have a printer you can write the label onto the package. Be sure to include the FreePost code at the top!
3. Take to your Post Office and they will use the FreePost code to send the package back to us at no charge to yourself. If the Post Office say they need a barcode, make sure to be clear that this is a Freepost label, and it will be charged back to the address on the label using the code at the top (the post office may refer to it as a licence number.)
If you still have problems with returning this after following the above, please contact us on sales@toffeln.com.
4. Make sure to get your proof of postage receipt as our team may ask for this before refunding.
5.. Wait for it to reach us! Our team will process your return as soon as possible