---
title: How do I return my order?
description: Head to toffeln.returnscenter.com to create your free return label and send it back through your post office or arrange a collection.
---

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# How do I return my order?

## Head to toffeln.returnscenter.com to create your free return label and send it back through your post office or arrange a collection.

We're so confident that you'll love our shoes that we offer a 30-day money-back guarantee if you're not completely satisfied with your order (returns must be unworn, in the state you received them, and in the original packaging).

Just follow these five steps:

- From your order, find your 4 digit order number order number (this will be on emails you've received about your order and on your dispatch note).
- Go to [**toffeln.shop/return**](https://toffeln.shop/return) and enter the order number along with your email address.  Click 'Find Your Order' and then just follow the prompts.
- Put your shoes back into their packaging (or another box if you don't have the original) and return with your preferred carrier [(a free post label is provided for Ireland).](https://2919703.hs-sites.com/my-returns-portal-is-not-working-how-can-i-send-my-shoes-back?hsLang=en)
- Sit back and wait for your refund!

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