Follow the instructions below or drop an email to hello@toffeln.shop and our team is on hand to help!
We're sorry you are having trouble with our returns portal!
If you are trying to return your shoes outside of the 30-day return window our portal may not let you create a label. In this case, please drop an email to hello@toffeln.shop and liaise with our customer service team.
If you are returning within the 30-day return period and the portal isn't working for you, please download our FreePost label below and follow the instructions below.
1. Package your order up, including any paperwork it arrived with as this will help our team to process your return quicker.
2. Print out the FreePost label and stick it to the parcel. If you don't have a printer you can write the label onto the package. Be sure to include the FreePost code at the top!
3. Take to your Post Office and they will use the FreePost code to send the package back to us at no charge to yourself. Make sure to get your proof of postage receipt as our team may ask for this before refunding.
4. Wait for it to reach us! Our team will process your return as soon as possible.